Last week Shawntee, my wife, and I took our semi-annual Las Vegas vacation. We normally stay at the Rio Hotel, however last year we decided we wanted to experience different hotels. This year we decided to stay at the Hard Rock Hotel.
We selected the Hard Rock based solely on price. We we're surprise about the prices of other hotels because we were traveling Sunday thru Tuesday and usually get a better deal, but prices were hiked because of Wedding & Portrait International convention. The Hard Rock had the best prices at the time of booking but that changed.
We arrived at the Hard Rock around 3:10 p.m., and to our surprise the room was not ready. Check in is apparently between 3-5 p.m., and the room we reserved would be ready closer to 5 p.m. They informed us we could upgrade our room to an executive suite for an additional cost per day. Since we had driven from Long Beach and were tired we took the offer. Then they informed us about the daily resort fee that increased our cost even more. So in the long run we ended up paying a lot more than we thought and didn't save as much on the room.
On first impression the suite was amazing. It had a large comfortable bed and a huge television connected to a Bose sound system. The suite also had a door that you could open to view the mountains and allow fresh air into the room if you wanted.
However, our amazement turned to disappointment quickly, and the bathroom and room service were the key.
The flush button for the toilet leaked every time we flush the toilet. The jacuzzi bathtub vents spit black flakes into the water and the vent in the bathroom had so much dust it looked as if it had never been cleaned.
Room service did not make things better. The prices were insane but we figured it could not be that bad, boy were we wrong. Our burgers were dry and the fries were over fried. The buffalo wings were horrendous. Under no circumstances if you decide to stay here do not order the wings. They are over cooked, dry, and just disgusting. We did our best but in the end the majority of our food went outside the door.
As for the hotel itself, it is nice seeing all of the rock and roll memorabilia, but it just seem dead. It could have been because we were traveling during the week, but this was never a problem at the Rio. We spent the majority of our time at other hotels because it just wasn't anything to do at the Hard Rock.
In conclusion, I can not fathom ever wanted to stay at the Hard Rock Hotel again. I really wanted to like this place but it just did not do it for me, I would give it a score of 1 out of 5 stars.